Mission
Our mission is to provide the best overall value for managed services in the industry. GLS strives to provide innovative managed solutions that give our customers a competitive advantage in application performance, IT efficiency and costs.
GLS advocates high performance optimized networks through our managed infrastructure and advanced services. Our objective is to provide significant improvements to IT operations and planning. While our competitors focus on managing availability, GLS delivers tangible financial benefits and value in the following areas:
- Improving application performance over the entire IT infrastructure
- Dramatically reducing voice and data network costs
- Improving the effectiveness and cost efficiency of IT operations and planning
GLS managed services are delivered over a monitoring and management infrastructure that has robust features and the industries best cost structure. GLS is able to keep our infrastructure costs low because of the ongoing investments that we make in our network monitoring and management tools and continued drive to find more efficient ways to deliver services to our clients. GLS has also invested in relationships and systems to support Visual Networks and Riverbed Cascade which provide best in class advanced diagnostic tools which are integrated into our reporting and analysis management services.
The final area that GLS is differentiated from our competitors is our people and processes. The GLS leadership team has over 100 years of experience in voice and data networking. We deploy a stratified NOC structure with 4 tiers of NOC technicians. Our project management and engineering teams leverage our specialized tool set to deliver smooth network transitions and rollouts. Finally our reporting and analysis team actively engages IT operations and planning with meaningful and timely performance data and analysis. Our operations teams are dedicated to customer satisfaction and work hard to customize our proven processes and tools to perfectly match each customer unique requirements.