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GLS Incident Response

GLS Incident Response Service is intended for customers that have been attacked by Hackers, Viruses, Trojans, Worms and other unauthorized types of network use. GLS helps customers to identify the extent and sources of the attacks though a proprietary tool set, the GLS Incident Response Platform. Once the attack has been fully investigated GLS works with the customer to implement a plan that will rectify the security breach.

GLS Incident Response Service is designed to be used in emergency situations in response to network security attacks. GLS deploys an Incident Response Platform (IRP) which is a diagnostic tool set that is specially designed to identify and monitor security attacks. The IRP contains onboard security tools include an IDS, Vulnerability Scanners, and Protocol Analyzers. The IRP is deployed next day to the infected location. GLS security engineers work with the customer to connect the IRP into the network. GLS security engineers initiate diagnostic testing of the network immediately after the platform is connected. After diagnostic testing is completed GLS works with the customer to develop an action plan to address each of the security breaches.

With the combination of the IRP and skilled security engineers GLS isolates the security breaches that have been exploited within the network. GLS identifies compromised and or infected network hosts. Once the infected hosts are identified GLS works with the designated customer contact responsible servers and desktops to put in place a plan for rectifying the security issues. GLS also works with the network security contact to make changes in networking and security devices to prevent additional proliferation of attacks. After the network has been cleaned GLS enters into monitoring phase for an additional week to ensure cleaning up project effective resolved all the security problems. During the monitoring phase GLS uses the IDS feature of the IRP to ensure that traffic is traversing the network normally. Security anomalies that are uncovered during the monitoring phase will be handled with the designate customer's network and desktop contacts for resolution.