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MB.Link Managed Server
GLS server management allows customers to have locally deployed servers that are remotely monitored and managed by an experienced team of professionals trained in Microsoft and Linux. The GLS server management product suite is managed and monitored via our state of the art Network Operations facility located in Charlotte, NC. GLS infrastructure boasts UPS and diesel power backup, OC48 redundant fiber access rings, high availability firewalls with diverse and redundant routing, as well as mirrored servers in an offsite data center managing over 6,000 devices in 50 states and over 22 countries.
Managed Server Types:
- Microsoft Exchange
- Linux mail
- Active Directory
- DNS
- Print
- File
- RAS
- Radius
- Anti Virus
- Cisco TACACS+
- Backup - hosted at GLS
- Web
- SQL
Implementation and Management
GLS will configure and install servers based on client requirements. For monitoring purposes GLS installs a small agent on each managed server. The agent allows GLS to poll the server and retrieve alarm information for our monitoring and management systems. GLS technicians follow prescribed trouble shooting processes that are tracked and viewable in our trouble ticketing system. GLS technicians also create tickets for patch management which is implemented during customer prescribed maintenance windows. The Move, Add, Change process is used for reconfiguring servers and activities like adding and deleting users from the mail and DNS servers.
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Managed Services